Filing a Complaint - Auto Industry Division

• Failing to deliver title within 30 days of the sale.
• Failing to meet all terms and conditions contained in the written contract.
• Tampering with an odometer or giving a false odometer statement.
•  Willfully misrepresenting or failing to disclose any information required by law.
• Intentionally publishing or circulating any advertising that is misleading or inaccurate.
• Selling vehicles that do not meet the safety and emission equipment requirements.
•  Failing to give notice of approval or rejection on a finance deal to the customer within a reasonable time.
• Selling a salvage vehicle without proper disclosure.
• Selling a vehicle that is known to be stolen.
• Not maintaining a place of business and minimum operating hours.
• Selling a vehicle to a resident of the AIR Program area without an emissions sticker.
• Unlicensed Dealers and/or Salespeople - "Curbstoners"

• The following are not violations of the motor vehicle dealer law - collapse
• The consumer does not have 72 hours to change his or her mind on a car deal. When the contract is signed, the vehicle is bought and sold as of the contract date.
• The dealer does not have to repair the vehicle after the sale when the vehicle is sold without a warranty and "as is", unless it is a safety item.
• The Auto Industry Division cannot require a dealer to honor a verbal agreement. The consumer is provided a "State Disclosure Form" indicating that any verbal agreements are not enforceable.
• The Auto Industry Division cannot dictate good business practices or ethical behavior. Complaints concerning these issues cannot be investigated.

• Motor Vehicle Warranties: If any repair work was not part of a vehicle sales contract, it is outside the jurisdiction of the Auto Industry Division. The local District Attorney does have jurisdiction over illegal actions by an automotive repair facility. A complaint concerning repair work may be filed with the District Attorney's office.

• The Lemon Law applies only to *NEW* vehicles within the first 24,000 miles or less than two years old. Whichever comes first. It does not apply to used vehicles purchased by consumers who encounter repair problems.
• The procedures for filing a complaint under the Lemon Law are found in the vehicle owner's manual.

• Stop! Before filing your complaint, you *must* have completed all steps listed in the BEFORE FILING A COMPLAINT section above.
• If you have attempted these steps and found *no* resolution, proceed to step 2 below.

Review the Complaint Process (DR 2267) form.  This form is available to assist you in the complaint process.

• Complete and submit the Complaint Form (DR 2122) OR submit your complaint using our electronic form. To file electronically click on this link: Electronic Complaint  Form
• Type or print clearly.
• Describe the events in the order in which they happened and include dates, names, and places.
• Be accurate and detailed as possible.
• List all witnesses, addresses and phone numbers.
• All information must be true and correct to the best of your knowledge and belief. This information is not confidential and possibly may be released under the Colorado Criminal Justice Records Act.
• If necessary, use the *Complaint Form - Narrative* listed in step 4 below to add additional information regarding your complaint.

• This form is provided to assist you in adding additional information regarding your complaint.
• Make sure to enter the "page" number in the field provided on this form.
• Complete and submit the Complaint Form (DR 2121).  Type or print clearly.
• Describe the events in the order in which they happened and include dates, names, and places.
• Be accurate and detailed as possible.
• List all witnesses, addresses and phone numbers.
• All information must be true and correct to the best of your knowledge and belief. This information is not confidential and possibly may be released under the Colorado Criminal Justice Records Act.
• If necessary, provide full details of your complaint on a separate page and submit with your complaint.

• Include one (1) copy of any documents that are related to the complaint or that you feel will help in investigating your complaint.
• Do not submit original documents. The Auto Industry Division does not assume responsibility of original documents.

Failure to submit all required forms and other documents pertaining to your complaint may cause undue delay in processing.

• All documents submitted must be on 8.5” x 11” size paper. 
• Do not submit legal size copies.
• Do not submit double sided copies.
• Do not staple documents.